THE WORKSHOPS
Put it into practice.
A workshop for every week. Work from the supplied records, compare your reasoning, and leave with something useful.
Wednesdays, 14:00–15:30 Canberra time. The structured exercise takes about an hour; the remaining time is for discussion and individual support.
Build a usable inventory
Sort the four receipts in the practice pack. Separate recurring services from the one-off purchase before recording any next action.
Follow the money
Use R01 and R02 to build a routing diagram. The service name alone cannot choose the cancellation channel.
Read two clocks
Compare the monthly STAY+ plan with Mosaic Studio's annual commitment paid monthly. Annotate payment frequency, commitment and the printed exit condition separately.
Match the Apple account
R01 was purchased using NORTH. The practice phone uses SOUTH. Find the mismatch and consult the current Apple guide.
Choose cancel or pause
Three fictional customers want different things: permanent departure, a one-month break, and continued use on a new phone. Use the Google Play reading to separate the actions.
Annotate the Adobe case
Read the US terms, the DOJ announcement and Adobe's response. Use a different label for a plan condition, an allegation and a company statement.
Check every plan
Use dossier D01: the design plan is the intended cancellation; the stock plan is to remain active. The first simulated request times out and the second returns confirmation C-204.
Take the partner route
Use dossier N01: a membership page says 'Billed through Campus Connect'. The fictional bundle terms say changes are managed by that partner and access continues to the printed period-end date.
Read the retention offer
Use the three fictional offers in the resource pack: one-month pause, discount with a new commitment, or cancellation. Choose for a customer who no longer uses the service.
Reconcile the evidence
Dossier D01 has a failed attempt at 09:14, confirmation at 09:18 and paid access ending 8 October. A later document names a different plan.
Write the support request
In dossier S01, there is a cancellation request but no completion record. The goal is to confirm whether renewal is off before the stated next billing date.
An unfamiliar exit
Use the Weekend Reader final dossier and the exit-practical brief. Start from the receipt rather than a memorised platform interface.