Before the workshop
Read this week’s lecture and open the practice pack and worksheets. Bring a browser and a way to write notes. Use the fictional account aliases; no personal records are needed.
Work the case
Compare the monthly STAY+ plan with Mosaic Studio’s annual commitment paid monthly. Annotate payment frequency, commitment and the printed exit condition separately.
Draw one payment timeline for each plan, then answer the four questions in the lecture. Discuss the difference between stopping renewal and requesting money back.
What you leave with
Two annotated plan cards and a short explanation of remaining access.
Check your reasoning after attempting the task
Does your explanation still make sense if the customer continues using paid access after renewal is off?
Return to week 3’s lecture to check a concept. The next lecture is Apple: find the purchasing account..
Before you leave
- Every conclusion identifies the receipt, plan card or source supporting it.
- Two annotated plan cards and a short explanation of remaining access.
- Unknown facts remain labelled; no real purchase or cancellation is required.