Before the workshop
Read this week’s lecture and open the practice pack and worksheets. Bring a browser and a way to write notes. Use the fictional account aliases; no personal records are needed.
Work the case
Use the three fictional offers in the resource pack: one-month pause, discount with a new commitment, or cancellation. Choose for a customer who no longer uses the service.
Write the original goal first. Compare future dates, amounts and commitments. Give a different answer for a second customer who still needs the service but wants a lower cost.
What you leave with
A comparison table and two short, evidence-based decisions.
Check your reasoning after attempting the task
Declining every offer is not the assessment criterion. Explaining whether the offer meets the stated goal is.
Return to week 9’s lecture to check a concept. The next lecture is Cancelled. Are we sure?.
Before you leave
- Every conclusion identifies the receipt, plan card or source supporting it.
- A comparison table and two short, evidence-based decisions.
- Unknown facts remain labelled; no real purchase or cancellation is required.