Before the workshop
Read this week’s lecture and open the practice pack and worksheets. Bring a browser and a way to write notes. Use the fictional account aliases; no personal records are needed.
Work the case
In dossier S01, there is a cancellation request but no completion record. The goal is to confirm whether renewal is off before the stated next billing date.
Draft a message of at most 180 words naming the plan, purchase channel, attempt time, evidence and requested resolution. Your partner lists missing information; revise once.
What you leave with
A concise message, an evidence index and a follow-up date.
Check your reasoning after attempting the task
A useful request makes its desired outcome explicit and does not invent an approval or refund.
Return to week 11’s lecture to check a concept. The next lecture is You can find your own way out..
Before you leave
- Every conclusion identifies the receipt, plan card or source supporting it.
- A concise message, an evidence index and a follow-up date.
- Unknown facts remain labelled; no real purchase or cancellation is required.