Before the workshop
Read this week’s lecture and open the practice pack and worksheets. Bring a browser and a way to write notes. Use the fictional account aliases; no personal records are needed.
Work the case
Use R01 and R02 to build a routing diagram. The service name alone cannot choose the cancellation channel.
Work individually for 15 minutes, then exchange diagrams. Your partner must point to the receipt field supporting every arrow. Revise any unsupported branch.
What you leave with
Two evidence-backed routes and one unresolved-information question.
Check your reasoning after attempting the task
If the subscription list is empty, which account or purchase document would you check next?
Return to week 2’s lecture to check a concept. The next lecture is Monthly payments. Annual commitment..
Before you leave
- Every conclusion identifies the receipt, plan card or source supporting it.
- Two evidence-backed routes and one unresolved-information question.
- Unknown facts remain labelled; no real purchase or cancellation is required.