Week 7: The Last Unscripted Minute

Why the queue is the one part of the building nobody designed, and what that makes it worth

5 April 2027

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Everything up to the queue was routed for you. The queue is where the routing runs out, and what fills the gap — a magazine rack, a card reader, a stranger who talks to you — is the one thing in the store that wasn’t planned.

Outline#

• the queue as unrouted space, and why that’s rare in this building
• what the store puts in the gap, and what it’s for
• the queue against the checkout it leads to