Week 7 Session: The Queue

The queue is the one part of the store nobody designed. Everything up to here was routed for you — this is where the routing runs out

5 April 2027

Before the session#

Queue somewhere this week — any queue — and time it.

In the session#

The queue is not a delay. It is the supermarket’s confession: that you were never a customer, only a body waiting to be processed. Stand in it. Time it. Notice what they make you look at while you wait — the last unscripted moment in the building, and it will not last. We compare notes: whose queue had a magazine rack, whose had a card reader begging for round-up, whose had another human being who talked to them.

Afterwards#

The queue ends at a machine, in most stores now. Week eight is that machine.