After this lesson
- Choose a subscription action that matches the customer's goal.
- Explain why an app's presence is not evidence of its billing status.
Case scope. Google Play-billed subscriptions; check the purchasing Google account and the particular plan type.
Case file: the icon is gone, the charge remains
A fictional learner deletes their reading app to stop next month’s bill. The exercise gives you a Google Play receipt and an active renewal status. Which piece of information describes the subscription?
Google’s guide explicitly distinguishes uninstalling an app from cancelling its subscription. It also describes pauses for eligible subscriptions. Read those as different states, not interchangeable labels.
Follow the Android route
- Open Google Play’s subscriptions list under the purchasing Google account.
- Select the subscription, choose its cancellation action and complete the remaining prompts.
- Revisit the plan’s status and access dates to check the result.
Use the official guide for payment-plan and prepaid exceptions. Turning renewal off does not erase an existing instalment commitment.
Three goals, three decisions
Work through the cards in the workshop: leave permanently, take a temporary break, or keep the service on another device. Select an action for each and explain what you expect to happen next.
Use the linked guide to check the current management path. Account identity still matters: finding no entry under the wrong account does not settle the question.
A pause needs another date
If you recommend a pause in the fictional case, record when payments are expected to resume under that case’s terms. A temporary relief that quietly becomes a forgotten charge has not met the customer’s goal.
Add a small decision table to your field-guide notes: goal, action, expected result, and the evidence needed to verify it.