Week 8 Session: The Maze

A single objective — change your address — buried inside a process built from conflicting instructions and repeated forms

26 April 2027

Before the session#

Nothing to prepare — the point of The Maze is arriving without a strategy.

In the session#

The objective is one sentence: change your address. The process underneath it is not — deliberately conflicting instructions, unnecessary forms, unclear terminology, information you already gave it once. You attempt the task, then the class analyses exactly where it created failure, and why no amount of visual polish on any one screen could have fixed it.

Afterwards#

A beautiful interface cannot save a terrible process — keep that claim; week 9 is about proving whether your own bad designs actually work, on someone other than you.