Week 3 Case Review: The reliability audit

Turning "they're flaky" or "they're solid" into an actual rate, computed from your case's last five to ten interactions

8 March 2027

Before the session#

List the last five to ten planned interactions in your case and mark each kept, rescheduled, or dropped. If your case doesn’t have five interactions yet, that’s a finding too — say so.

In the session#

Convert each list to a rate and compare it against the adjective the case owner started with. The gap between “they’re flaky” and “3/7 kept” is usually where the real disagreement in the room turns out to live.

Afterwards#

File the rate in your running case paragraph. Weeks 4 and 5 both build on this number directly, so keep it computed, not remembered.