Support

Getting help

A short checklist before you post, then the three real channels the project actually monitors.

Before you postMake sure you're using the latest version
For a bug, also try the latest beta/alpha development build
On 64-bit Windows, use the 7-Zip x64 build
Check the help system built into 7-Zip first
Read the FAQ
Search the forum before posting — it's likely been asked

Where to go

Forum

For all common questions. Please write only in English.

Go →

Bug tickets

For confirmed bugs. Mark security-sensitive reports "Mark as Private".

Go →

Support requests

Direct tickets, or SourceForge's own "Send Message" to the project.

Go →

What to include

Whichever channel you use, say which 7-Zip version and build you're on (32-bit or 64-bit) and which version of Windows you're running — most threads stall on missing exactly this.