Support

Frequently Asked Questions

Do I need the ByteVault Client to play my games?: Yes. The client handles downloads, patches, and license checks for every title in your library.
Can I install a game on more than one computer?: Each purchase is licensed for up to two machines you own, activated through your account.
My download stalled at 94%. What do I do?: Update to Client 2.1 or later — it resumes stalled downloads instead of restarting them.
Do you offer refunds?: Within 14 days of purchase, provided the title has under two hours of recorded play time.
Is there an offline mode?: Yes. Once activated, a game can be launched offline for up to 30 days before it needs to reconnect.

Fixing "License server unreachable" on launch All titles

Resolving black screen on startup with older GPUs Void Sentinel, Shadow Cartographer

Recovering a corrupted save after a crash All titles

Fixing controller input lag in windowed mode Pixel Brigade: Retro Assault

Ironclad Dominion: dry dock repair queue may reset after alt-tab Fix in testing

Client 2.1: download speed graph occasionally freezes at 0 KB/s Cosmetic only

Shadow Cartographer: notebook sketch tool ignores left-handed mouse setting Open

v2.1 03 Mar 2004 Resumable downloads, faster catalogue refresh

v2.0 05 Jan 2004 Storefront launch build

v1.4 02 Dec 2003 Public beta — added offline activation