Week 6 Tutorial: The Vulnerable User

Building a duress-accessibility checklist from a de-identified hospital check-in case

29 March 2027

Before the tutorial

A short de-identified case is provided in the tutorial; no preparation needed beyond having thought about a time you or someone you know dealt with a form or terminal while unwell.

In the tutorial

Working in groups from the provided case, we build a duress-accessibility checklist: concrete, checkable items rather than general good-design principles.

Afterwards

This is the most sensitive machine category the course studies — bring the same care to the write-up you’d want extended to you.

Who benefits when the design is bad?

The spec

What you bring to the tutorial. Written so a reader can tell whether it has been met without asking you.

  • you can name three states (pain, distress, unfamiliarity) a check-in kiosk assumes away
  • your checklist gives at least five concrete items, not general principles
  • you can point to one item that would change what the kiosk asks first

Teaching team