The Guardian · Michael Sainato · 27 February 2025
DoorDash to repay $16.75m in pocketed tips to New York delivery workers
I still order DoorDash because cooking is painful.
“DoorDash used tips from customers to offset the base pay it guaranteed to workers rather than giving them the full tips.” “Despite the system, DoorDash encouraged customers to tip at checkout, claiming 100% of tips would go to workers.”
“More than 11m orders were placed through the app, affecting 63,000 delivery workers in New York.” “DoorDash misled customers who generously tipped and deceived Dashers who deserved to be paid in full,” said James. “We worked hard and we deserve to be paid.”